How to request help
Email info@3baprinting.com or use the project/account request form, identifying your order, requested resolution and useful evidence. Write to 1981 Parkway Boulevard, Coquitlam, British Columbia V3E 3J8, Canada if needed. Do not send passwords, recovery codes or payment-card details. Photos/measurements help review but are not an absolute condition of a legal remedy.
Cancellation and custom work
Before final quote acceptance there is no paid manufacturing order. After acceptance, any voluntary custom-production cancellation charge must have been disclosed and agreed, be lawful and reflect the actual agreed cancellation terms; no hidden deposit forfeiture or blanket ‘custom items final sale’ rule is created here. Statutory cancellations that require full refunds are not reduced by discretionary production charges. If an optional change-of-mind return benefit is offered, its scope, window, freight responsibility and exclusions must be stated in the accepted quote; this policy does not invent an unconditional 30-day return benefit.
Conformity, warranty and remedies
The actual seller assesses the approved revision, material, process, dimensions/tolerances, inspection agreement and relevant express/implied or statutory warranties. Appropriate repair, replacement, reperformance or refund follows the accepted lawful contract and applicable law. No short reporting deadline, misuse allegation or design approval removes rights regarding the manufacturer’s own defective work, latent defects or nonwaivable warranties. A manufacturer’s warranty is additional where seller duties independently apply. Stop using apparently unsafe goods and report the issue promptly.
Refund execution and complaints
Required refunds are made through the original payment route where possible; alternative lawful arrangements are recorded if that route is unavailable. We distinguish approval, processor processing, failure and completed payment and comply with the applicable refund deadline. No store-credit substitution or undisclosed restocking fee overrides a required cash/payment refund. We retain necessary transaction, dispute and safety evidence under the retention schedule and lawful holds. Customer communications do not replace a payment provider’s dispute rights or access to competent regulators/courts.